The world of remote work has seen a surge in the use of digital messaging and video calls, leaving traditional phone calls behind. Some employers are trying to bring back phone calls to break up the monotony of staring at screens, much to the dismay of young employees who have embraced digital communication. While some find phone calls to be a relief from the cognitive load of constant screen time, younger generations, dubbed Zoomers, experience telephonophobia or phone call anxiety. Many prefer digital messaging over unscheduled phone calls, using the “Do Not Disturb” function to avoid them altogether.
Younger employees, like Riley Young, 26, experience fear and anxiety when it comes to making or receiving phone calls while working remotely. She finds comfort in using digital messaging or email for their efficiency, avoiding the potential for misunderstandings without facial expressions to interpret. However, some employers still value employees who are willing to engage in phone calls, believing it shows a level of engagement and responsiveness in their role. Scott Eastin, who runs a staffing agency in the technology industry, has noticed a shift in people not answering their phones and prefers candidates who are willing to engage in phone conversations.
For young employees who struggle with phone calls, there is a growing demand for consultants like Mary Jane Copps, also known as “The Phone Lady,” who provide training on effective phone communication. Copps has seen an increase in her rates due to the demand for her services, with many employees seeking advice on basic phone etiquette and communication skills. The emergence of corporate telephonophobia has highlighted a gap in communication skills that were once considered basic, leading to a need for training and support in phone call etiquette and effectiveness.
Despite the preference for digital messaging and video calls in remote work settings, some employers still see value in phone calls and the ability to communicate effectively through this medium. While younger employees may struggle with telephonophobia and anxiety surrounding phone calls, there is a recognition that being able to engage in phone conversations can set candidates apart in the job market. The changing landscape of communication in remote work environments has sparked a conversation around the importance of effective phone communication skills and the potential impact on job opportunities and career success. As the debate between phone calls and digital messaging continues, it is clear that the ability to effectively communicate through various mediums remains a valuable skill in the modern workplace.
