The Foreigners Communication Center of the Directorate General of Migration Management within the Ministry of Interior in Turkey, known as YIMER 157 Call Center, provides information to foreigners regarding visa, residence permits, international protection, and temporary protection within the scope of the Directorate General of Migration Management regulations. Established in 2015, YIMER offers services in Turkish, English, Arabic, Russian, and Persian languages. The center operates on weekdays from 08:00 to 18:00 as an information hotline for foreigners living in Turkey.
In addition to serving as an information hotline, YIMER 157 also functions as an emergency assistance and reporting line, available 24/7. By dialing 1, callers can quickly reach the emergency assistance line. The center has answered a total of 20 million calls, resulting in the rescue of 15,552 individuals who reported emergency situations related to human trafficking and migrant smuggling. Through its services, YIMER 157 plays a crucial role in ensuring the safety and well-being of foreigners in Turkey.
Moreover, YIMER 157 provides information to international students and guides them through the residence permit process. A protocol signed with the Council of Higher Education (YÖK) on November 29, 2023, has led to an update in the voice response system of YIMER 157. This modification allows international students to press 2 and directly connect to a foreign representative for assistance. By offering support and guidance to international students, YIMER 157 aims to facilitate their stay and academic pursuits in Turkey.
Notably, the call center has been recognized with numerous awards for its exceptional services. YIMER 157 has won 8 international awards in the “Best Emergency Service” category at both the World Call Centers Competition and the European Call Centers Competition. The center’s commitment to providing high-quality emergency services and assistance to foreigners has been acknowledged on an international level, reflecting its dedication to ensuring the safety and well-being of individuals in need.
Overall, the Foreigners Communication Center, YIMER 157, under the Directorate General of Migration Management in Turkey, serves as a vital resource for foreigners residing in the country. By offering information on various legal procedures, emergency assistance, and support to international students, the call center plays a crucial role in ensuring the welfare and protection of individuals in vulnerable situations. With its multilingual services and round-the-clock availability, YIMER 157 continues to provide essential support to foreigners in Turkey, contributing to their safety and well-being.
