Layla Shaikley, co-founder of Wise Systems, a leading AI-driven routing and dispatching platform provider, recently spoke at a conference on the topic of “Do more with less”. She shared an anecdote about a group of girls in Miami waiting for a beverage driver who stopped delivering at their convenience store, highlighting the importance of efficiency in the supply chain industry. With the workforce experiencing various changes, including the Great Resignation and rightsizing, companies are looking to technology for solutions.
While many may see artificial intelligence as the answer to doing more with less, Shaikley argues that AI is simply an enabler of information and not a complete solution. She emphasizes the importance of enabling the right information flow within organizations to optimize the use of AI. In the current era, employers have the opportunity to transition from developing only firefighters – who react to problems swiftly – to also developing architects who proactively solve issues with information.
Shaikley draws from her experience serving trucking companies with high turnover rates to explain the challenges faced in the industry, such as the shortage of desire among drivers. When experienced drivers leave, their valuable tribal knowledge is often lost, impacting operations like route planning and delivery timing. Despite these challenges, there is hope for the industry, with a growing demand for same-day delivery and opportunities to increase profits and cut costs through improved logistics.
The key to achieving efficient delivery processes lies in a combination of business intelligence data, logistics optimization AI, and experienced drivers’ strategies. While AI can assist in solving these complex issues, it is crucial for business leaders to understand how technology can address their specific needs and maximize their workforce’s expertise. By leveraging the right information and strategies, companies can navigate the evolving landscape of the supply chain industry and meet the growing consumer demand for fast and reliable delivery services.
