There has been a significant shift towards remote work in recent years, with a large number of workers now categorized as “deskless” due to the availability of mobile devices and applications that enable them to work from anywhere. Despite this trend, many organizations have failed to recognize the needs of deskless workers, who make up around 80% of the global workforce. A report by Emergence found that only 1% of software venture capital investment goes towards technologies for deskless workers, leaving many of them without the proper tools to perform their jobs effectively. Consequently, many deskless workers feel unsatisfied with the technology they are provided, highlighting the need for companies to prioritize this workforce.
Investing in technology for deskless workers has been shown to have a positive impact on retention rates and overall job satisfaction. A report found that deskless employees who are provided with sufficient technology are more likely to be satisfied with their jobs and are also more likely to stay with their employer for the long term. Recognizing the importance of supporting deskless workers, especially in industries facing labor shortages, can lead to a happier and more stable workforce.
Mobile applications play a crucial role in supporting deskless workers by providing them with the flexibility and tools needed to perform tasks and stay connected while on the move. These apps can streamline operations, improve collaboration, and provide real-time tracking and updates for workers in various roles such as delivery, logistics, and field service. When deciding on which mobile app to utilize, organizations must consider factors such as the target audience, type of app, complexity, and cost. Additionally, incorporating AI capabilities into mobile applications can enhance productivity, streamline operations, and improve communication for deskless workers.
Leaders who prioritize the needs of their deskless workforce and empower them to do their best work can unlock the key to enhanced productivity, talent retention, and employee satisfaction. By investing in technology and tools for deskless workers, companies can stay ahead of the curve and improve business outcomes. Furthermore, recognizing the importance of supporting deskless workers can lead to a more satisfied and stable workforce, ultimately contributing to organizational success. Organizations that prioritize the needs of their deskless employees and invest in technology to support them stand to benefit from improved retention rates and overall job satisfaction within their workforce.
