Over 150 personnel are working tirelessly at the Ankara 112 Emergency Call Center to ensure that citizens have a peaceful and safe holiday during the bayram. The Call Center is working in coordination with security, health, gendarmerie, fire, AFAD, and forest units to provide uninterrupted service to citizens throughout the holiday.
As the first point of contact for emergency calls from citizens, the Center handles requests for ambulances, individual security incidents, and traffic incidents by directing them to the relevant institutions. Erdem Korkut, the Responsible of the 112 Emergency Call Center, urged citizens not to make unnecessary calls, citing incidents such as requests for home appliance repairs or information about bus schedules that are not actual emergencies.
Korkut emphasized that they also address emergency call requests in English, German, Russian, and Arabic, showcasing the Center’s multilingual emergency response capabilities. He also provided information about the E-Call system in some vehicles and the Engelsiz 112 mobile application for hearing and speech impaired citizens, as well as the AFAD Emergency Call application.
Police officer Kevser Alp, who works as a call handler at the call center, stated that the Police Department is on duty as usual during the bayram, with the phone lines currently calm. He explained how he directs the reports received by the call takers to the corresponding police units for action.
Husband and wife duo, Fatih Coşkun, an itfaiye personnel, and Tuğba Coşkun, a health personnel, are also serving together at the call center. They met at the call center four years ago and find it rewarding to work together. They provide mutual support in handling incidents and directing teams, as their shifts often align, allowing them to work together seamlessly. Tuğba Coşkun mentioned that they were on duty together on the first day of the bayram, highlighting the positive experience of working alongside her spouse.
