Tony, the Founder of Guide.com and EVP at Red Ventures, is a leading expert in AI with degrees from Wharton MBA and Harvard MPA. He explores the evolution of human-computer interaction from the introduction of the mouse and graphical user interface in the 1970s to the current stage where we continue to use traditional methods like clicking, tapping, swiping, and typing to communicate with technology.
Despite significant technological advancements in other areas, the fundamental way we interact with our devices has remained unchanged. However, recent developments in AI, particularly in generative pre-trained transformer (GPT) technologies, have revolutionized voice recognition capabilities. Tools like OpenAI’s Whisper have set new standards in transcription accuracy, enabling machines to understand and execute tasks based on natural language instructions.
Voice technology is at the forefront of this transformation, with advancements in text-to-speech technology such as OpenAI’s VoiceEngine and innovations by Elevenlabs making conversations with machines more natural and human-like. Mass adoption of augmented reality is expected to begin as an auditory experience, with devices like AirPods Pro and Amazon Alexa providing engaging interactions with voice assistants.
Looking ahead to 2024, Tony predicts significant advances in device conversational abilities, particularly focusing on Apple’s leadership at the upcoming WWDC event. He anticipates a shift in user behavior towards voice assistants for personalization and task execution, impacting the technology value chain and the evolving attention economy. Companies are advised to prepare for this disruption by developing a voice strategy and adapting their products and services to support voice-enabled APIs.
To begin a voice-readiness diagnostic, companies should consider the implications of users accessing data through personal AI assistants, identify opportunities or risks posed by voice interfaces in the customer journey, and assess the readiness of current systems to support voice technology. The interface revolution from click to voice represents a significant pivot in the interaction paradigm, requiring businesses to experiment and adapt to changing paradigms while asking the right questions about their voice strategy.
Overall, the future of human-computer interaction is evolving towards more natural and seamless experiences through voice technology. The world is rapidly advancing, parallel to the visionary foresight depicted in films like “Her”, urging businesses and technology leaders to embrace this shift and explore the possibilities of voice-enabled interactions in their products and services.
