Danielle Holloway McCarthy, the President of Advanced Management Company (AMC) in Irvine, California, oversees a property management company that caters to the needs of almost 45 million American households who are renters. The rental market offers a variety of options, from urban apartments to suburban houses and rural cottages, with property management companies striving to provide the best rental experience possible through various amenities and services.
Since implementing Property Management System (PMS) software and transitioning to a digital system with e-signature capabilities, AMC has experienced four distinct benefits of modernizing property management with cloud technology. These benefits include easy access to information, streamlined information updates, fast issue resolution, and increased resident satisfaction. Cloud-based platforms allow managers to securely store and retrieve information remotely, facilitating seamless communication between property managers, residents, vendors, and property owners.
In a recent survey, 72% of residents identified a landlord’s prompt responsiveness as the most important factor in determining a good landlord. By equipping VIPs with easy online scheduling and outreach through their app, AMC ensures that their teams respond to requests within minutes. The company uses a Smart Maintenance system that allows residents to report issues conveniently from their smartphones, with live representatives available 24/7 to troubleshoot maintenance issues and dispatch maintenance professionals when needed.
Property management companies are increasingly incorporating virtual tours and smart solutions like smart thermostats, locks, and video doorbells to enhance resident satisfaction. By adopting PMS and digital contract lifecycle management systems, businesses can streamline workflows and improve accessibility. However, before implementing these technologies, companies should consider factors such as the solutions offered by PMS technology, the need for expert assistance, system compatibility, implementation costs, and ease of use.
By carefully evaluating these factors and undergoing a thorough evaluation process that involves input from all positions within the organization, property management companies can make informed decisions about implementing PMS technology. This can lead to heightened resident satisfaction, improved work environments for staff, and enhanced business operations. Companies that decide to move forward with implementing PMS can provide residents with seamless, technology-driven experiences that elevate their overall rental experience.
