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Beauty fanatics are warning others about the alleged risks of using a popular skincare device that they claim left them with temporary nerve damage and inflammation.
One TikTokker and licensed esthetician, who goes by @critically.caucasian, urged buyers to “beware” after she ended up in the emergency room last month.
She had just purchased and begun using the viral $480 Medicube Booster Pro — a tool that uses advanced technology such as LED, microcurrent and sonic vibration to achieve “glass skin” — but suddenly experienced the symptoms of serious inflammation in her face, which she alleged were a result of the device.
“This device caused so much nerve inflammation in my face that my eyelid started drooping, my pupil is dilated, I was having a hard time seeing, there’s pressure in my face,” she said in a video posted to TikTok, claiming that she followed the device instructions “to a tee.”
She returned the product, claiming it was “not worth it” to risk her health.
“I’m not risking permanent damage over skincare,” she added.
Another creator named Sav Riley claimed she experienced migraines “almost immediately” after using the device, while one user, who goes by Amina, alleged she developed partial facial paralysis after trying the Medicube skincare tool this month.
After just two days of using the product, Amina claimed she developed Bell’s Palsy, a condition that results in temporary paralysis of the muscles on one side of the face when there the seventh cranial nerve is inflamed.
While she did not claim that the Medicube device directly caused the condition, she said that the paralysis began just days after using the product, which she initially was “so excited” to use.
“I think we should be extremely careful with the things that we are blindly following on f–king TikTok and we should be actually taking things into consideration,” she warned viewers online, saying that people should research viral products before buying.
In a video posted to TikTok, board-certified dermatologist Dr. Andrea Suarez, who goes by Dr. Dray on social media, said that, while it will likely be “difficult” to determine that the device caused Amina’s facial paralysis, she wouldn’t be surprised “if this was a culprit.”
The Post has contacted Medicube for comment.
In a statement posted to social media and in the product description, Medicube denied that the Booster Pro causes adverse health effects and refuted the TikTokkers’ claims.
The company stated that the device “does not cause Bell’s Palsy,” and that the viral clip circulating TikTok “has been spreading false information” about the device causing nerve damage.
The company urged customers to “critically evaluate and selective engage with misleading content” and to “be cautious and seek accurate information from reliable sources” while emphasizing their commitment to “ensuring the safety and efficacy” of their products.
Referencing data and medical literature, Medicube argued that “Bell’s Palsy is most likely caused by a viral agent” and that it is “scientifically impossible for the device to cause nerve damage or paralysis” due to the “low output” of electrical stimulation.
According to Cleveland Clinic, there are a number of causes that could trigger Bell’s Palsy, such as certain viral infections, stress, autoimmune conditions, lack of sleep and physical trauma.
“We understand the concern that may have arisen from encountering such videos on TikTok,” Medicube wrote, in part. “However, we would like to officially confirm that medicube devices, including the Booster Pro, are not the cause of these nerve-related symptoms.”
