An Airbnb host in Queensland, Australia, has provided guests with a list of rules that include close to 20 demands, many of which detail additional fees. While some rules, such as holding guests responsible for damages and requiring them to clean up after themselves, seem reasonable, others may be seen as excessive. For example, guests are charged $120 for not washing up, emptying the dishwasher, or leaving a mess in the property, among other things. Additionally, guests are charged $60 per load for extra towels used and $30 for each additional bin liner used.
In addition to cleaning and laundry fees, the host also charges guests for discussing any damage with them, imposing a $30 admin fee for any correspondence related to breakages, cleaning, laundry, or rubbish disposal. Furthermore, the rules state that guests must pay $25 per person per night for additional guests beyond the property’s sleeping capacity, or $15 per person for day guests attending events such as weddings. Failure to pay for additional guests at the time of booking can result in retrospective charges at a higher rate, and the host reserves the right to enter the property to verify guest numbers using a tracking device.
The implementation of transparent checkout instructions by Airbnb in 2023 allows guests to see the host’s rules and fees before booking. Guests can also flag any unreasonable requests or fees during the review process, and Airbnb may remove listings with repeated low ratings due to excessive demands. While hosts have the right to set rules and fees for their properties, it is important to consider whether these demands are reasonable or excessive and to communicate any concerns to Airbnb if necessary.
Overall, while Airbnb was intended to provide travelers with a convenient and affordable alternative to hotels, some hosts may take advantage of the platform by imposing excessive fees and demands on guests. It is essential for guests to carefully review the rules and fees provided by hosts before booking a property and to flag any unreasonable requests to Airbnb. By holding hosts accountable for their actions and ensuring transparency in the booking process, Airbnb can maintain its reputation as a trusted platform for travelers.
