Telehealth has become increasingly popular in recent years, with many patients, including those living in remote areas, benefiting from the convenience and accessibility of virtual appointments. This trend has been accelerated by the COVID-19 pandemic, which has led to a significant increase in the use of telehealth services. For Emily West, a 36-year-old woman living in northern NSW with multiple sclerosis, telehealth has been a “lifesaver” since she underwent a stem cell transplant and chemotherapy last year. She describes telehealth appointments as a “game changer” for herself, her son, and her partner, providing them with much-needed access to medical care without leaving their home.
A recent analysis revealed that telehealth accounted for one in every 10 public specialist appointments and one in every five GP appointments in NSW, marking a substantial increase from pre-pandemic levels. While the usage of telehealth has decreased since the height of the pandemic, it remains a popular option for many patients. A survey of over 2000 patients found that those who regularly used telehealth were more likely to rate their overall care highly and would choose to use it again if given the option. This demonstrates the growing acceptance and satisfaction with virtual care as a viable alternative to traditional in-person consultations.
Diane Watson, the chief executive of the Bureau of Health Information, noted that virtual care is now being used as a primary method of delivering healthcare services, rather than simply an additional option. This shift reflects the increasing reliance on telehealth to improve access to care, particularly for patients in rural or remote areas where specialist services may be limited. West, who lives in Pottsville near the Queensland border, highlighted the importance of telehealth for patients like herself who would otherwise face long travel times to see a doctor in person. The convenience of accessing medical professionals at the click of a button has made a significant difference in her ability to manage her health conditions effectively.
The availability of telehealth has transformed the way patients interact with healthcare providers, offering a more convenient and flexible alternative to traditional in-person visits. For West and many others, telehealth has provided a lifeline during times when accessing healthcare has been challenging. As technology continues to evolve and virtual care becomes more integrated into the healthcare system, the benefits of telehealth are expected to expand, providing greater access to medical services for patients across various geographical locations. The widespread adoption of telehealth reflects a broader shift towards digital health solutions that prioritize convenience, accessibility, and patient-centered care.
Overall, the growing use of telehealth in NSW and beyond highlights the positive impact of virtual care on patient outcomes and satisfaction. By leveraging technology to improve access to healthcare services, patients like Emily West can receive quality care without the barriers of distance or mobility. As telehealth becomes an integral part of the healthcare landscape, it is essential for healthcare providers and policymakers to continue expanding and optimizing these services to ensure that all patients have access to the care they need, when they need it. Emily West’s experience with telehealth serves as a testament to the transformative power of virtual care in improving the lives of patients and their families.
