The Petit Ermitage Hotel in West Hollywood, California has gained attention for their snarky responses to negative reviews on TripAdvisor. With an average rating of 4.5 out of 5, the luxury hotel has faced criticism for being overpriced with incompetent staff and not being influencer-friendly. The owner, known as “The Monarch, Innkeeper at Petit Ermitage,” has responded to these negative reviews with witty and sarcastic remarks, similar to Chicago’s Weiner Circle but for hotels.
One reviewer complained about the food, calling a $28 sandwich inedible and tasteless. The Monarch responded by jokingly stating they aspire to reach the culinary heights of a Popeyes sandwich. Another reviewer misspelled the hotel’s name and complained about a bug infestation, leading to a humorous response from the Ermitage staffer. A guest who disliked the hotel’s accommodation for children received a witty response from the Monarch sympathizing with the challenges of sleeping with children.
Some guests were unhappy with the treatment they received as influencers at the hotel, complaining about being ignored by staff and being prohibited from taking photos. The Monarch responded by sarcastically apologizing for their staff’s behavior and making fun of the influencers who visit the hotel. Disgruntled guests were sometimes referred to a fictitious “Liaison to Misery Sebastian the Peruvian Ferret” as a humorous way to address their concerns. Despite the cheeky responses, many viewers online praised the hotel for their wit and humor.
While some fans loved the hotel’s snarky responses, others viewed them as inappropriate. Some critics saw the interactions as red flags and questioned the professionalism of the hotel staff. However, many viewers found the biting remarks entertaining and expressed a desire to stay at the Petit Ermitage. Despite the mixed reactions, the hotel seemed immune to criticism and continued to respond to negative feedback in their unique and comical style.
In one instance, a hotel spokesperson responded to criticism by playfully questioning the definition of a disgruntled visitor. Using humor to deflect negative feedback seemed to be a consistent theme at the Petit Ermitage. While some critics may find the responses unprofessional, the hotel’s witty banter and snarky remarks have gained them a following of online fans who appreciate their unique approach to handling negative reviews. The Petit Ermitage continues to stand out for their bold and humorous responses to criticism, making them a memorable destination for those looking for a good laugh.
