Seattle-based BirchAI, a healthcare customer support software startup, has been acquired by Denver-based Sagility, a health-tech company. BirchAI, which was spun out of the AI2 Incubator in 2021, raised $3.1 million in seed funding in January 2022. The company was founded in June 2020 by CEO Kevin Terrell, CTO Yinhan Liu, and COO Sumant Kawale, who all previously worked at SparkCognition. BirchAI’s software uses natural language processing to analyze phone conversations between customers and representatives to create a summary document that employees can edit if needed, ultimately improving employee and patient satisfaction.
Kevin Terrell, CEO of BirchAI, expressed his excitement about the acquisition by Sagility, stating that it will allow them to accelerate the build-out of their healthcare-specific generative AI solutions for contact centers. The acquisition was made possible with the support of investors such as Radical Ventures, Flare Capital Partners, Washington Research Foundation, and AI Grant. BirchAI’s technology not only serves the healthcare industry but also supports customers in insurance, banking, and other markets by streamlining customer support processes and allowing employees to focus more on conversations with customers rather than administrative tasks.
Sagility, with over 34,000 employees across five countries, aims to broaden its analytics and automation-backed healthcare engagement services with the acquisition of BirchAI. The company provides services to large national payers, Blues plans, regional payers, health systems, medical devices, and other healthcare providers. By integrating BirchAI’s software into its offerings, Sagility seeks to improve the efficiency and quality of customer support interactions in the healthcare industry through advanced technology solutions. The terms of the acquisition deal were not disclosed.
The acquisition marks a significant milestone for BirchAI, as it will enable the company to further develop and enhance its generative AI solutions for contact centers in the healthcare sector. The use of natural language processing technology allows BirchAI’s software to quickly summarize and analyze phone conversations, reducing the burden of administrative tasks for employees while improving patient satisfaction. The acquisition by Sagility presents new opportunities for BirchAI to expand its reach and impact within the healthcare industry, leveraging Sagility’s resources and expertise to accelerate growth and innovation.
BirchAI’s founding team, comprised of industry veterans with experience in AI-focused startups, has successfully developed a cutting-edge customer support software solution that streamlines processes and improves employee productivity. The team’s background in healthcare and AI technology positions BirchAI as a leader in providing innovative solutions for contact centers in the healthcare sector. With the support of key investors and now Sagility, BirchAI is poised to continue its mission of revolutionizing customer support in healthcare and other industries through the use of advanced technology and AI-driven solutions.
Overall, the acquisition of BirchAI by Sagility represents a strategic move to enhance healthcare engagement services through the integration of advanced analytics and automation technology. The combination of BirchAI’s natural language processing software with Sagility’s existing offerings will enable the development of more efficient and effective customer support solutions for healthcare providers. By leveraging the strengths and expertise of both companies, the acquisition sets the stage for continued growth, innovation, and success in improving customer support experiences in the healthcare industry and beyond.
