Keanna Hlavacek, a Dunkin’ employee, has gained viral attention on TikTok for sharing her frustrations with drive-thru customers. In a series of videos, she expressed annoyance with customers who splash water on her, hold their phone out without speaking, and add items to their order at the window. She also dislikes customers who repeat their order loudly and slowly, point to donuts instead of naming them, and interrupt the workers while they’re reading back the order. Despite these grievances, Hlavacek has no intention of quitting her job at Dunkin’.
In the videos, Hlavacek specifically mentioned her dislike for customers who splash water on her by not turning off their windshield wipers when it’s raining. She also expressed frustration with customers who simply hold their phones out without speaking, causing her to question their intentions. Furthermore, she dislikes it when customers make changes to their order at the window when there is a long line of cars behind them. She also mentioned how customers sometimes treat her as if she is stupid by repeating their order loudly and slowly.
Hlavacek also mentioned her annoyance with customers who point to the donut they want instead of saying the name, urging them to use their eyes to read and then speak. She also dislikes when customers ask about Munchkin flavors that she did not mention, and when they interrupt her while she is reading back their order. Additionally, she expressed frustration with customers who respond to simple greetings with their order instead of engaging in a conversation. Despite these challenges, Hlavacek does not plan on seeking a new job due to the difficulties she faces in her current role.
In response to the viral attention her videos received, Hlavacek clarified that she does not want to be advised to find a new job because she does not want to quit. Despite the frustrations she faces with drive-thru customers, she remains committed to her role at Dunkin’. Hlavacek’s videos on TikTok have garnered a significant following, with thousands of views and reactions from viewers who share her frustrations with drive-thru behavior. Hlavacek’s candid sharing of her experiences shed light on the challenges faced by service workers in the fast-food industry.
Hlavacek’s videos have sparked a discussion about customer behavior in drive-thrus, with many viewers expressing support for her frustrations. The videos serve as a reminder of the importance of treating service workers with respect and understanding. Hlavacek’s humor and candidness in sharing her grievances have resonated with many viewers, highlighting the need for more empathy and patience in interactions with service workers. Despite the challenges she faces in her role, Hlavacek’s commitment to her job at Dunkin’ showcases her dedication to her work and her resilience in the face of difficult customers.
Overall, Keanna Hlavacek’s videos on TikTok have brought attention to the frustrations faced by service workers in the fast-food industry, particularly in drive-thru settings. Her candid sharing of her experiences has resonated with viewers, sparking discussions about customer behavior and the importance of treating service workers with respect. Despite the challenges she faces, Hlavacek remains committed to her role at Dunkin’ and has no intention of seeking a new job. Her videos serve as a reminder of the need for empathy and patience in all interactions, particularly with those who work in customer service roles.
