Disney is updating its policy for guests with disabilities to combat abuse of the Disability Access Service program. The program, launched in 2013, is meant for guests with developmental disabilities who are unable to wait in line for extended periods. It allows guests to obtain a return time for attractions instead of waiting in line. The program has seen a significant increase in popularity over the past five years, with the number of guests using it tripling. To address this, Disney is making changes to the program’s eligibility criteria.
Starting May 20 at Disney World and June 18 at Disneyland, the parks will limit the number of family members eligible for the program to four, down from the previous limit of six. Additionally, guests can now only enroll in the program every 120 days, instead of every 60 days. Disney is taking steps to preserve the program for those who truly need it, as the increasing number of users has led to longer waits for guests who require the service. The company is also adding staff to assist guests and is partnering with a health management company to ensure that accommodations are provided only to those for whom they are intended.
Disney does not require guests to provide proof of disabilities, but warns that guests who lie about having a disability could be permanently banned from the parks. Disney’s policy states that any purchased passes or tickets would be forfeited and not refunded if it is discovered that a guest has made false statements to obtain the DAS. The company strongly advises guests to visit the park’s websites for more information on the disability program and encourages them to plan their visit accordingly.
The changes to the Disability Access Service program come as a response to the abuse of the program by guests who do not truly need it. Disney officials have stated that the DAS is the most popular service requested at Disney World and Disneyland, and the increase in users has led to longer wait times for guests who genuinely require the service. By limiting eligibility and adding staff to assist guests, Disney hopes to preserve the program for those who truly need it while deterring those who try to exploit it for personal gain.
Disney’s dedication to providing a great experience for all guests, including those with disabilities, is evident in their commitment to delivering innovative support services aimed at helping guests with disabilities have a wonderful time at the theme parks. The company’s partnership with a health management company and addition of staff to assist guests with the DAS program demonstrate their commitment to ensuring that accommodations are provided only to those who truly need them. By taking these steps, Disney is working to maintain the integrity of the program and ensure that it continues to benefit those for whom it was intended.
