A disabled mum in North Wales, Tracey Crowther, became trapped in her Stannah stair lift twice in one week. She lives with her son and uses the lift frequently to move between floors. She first got stuck on Tuesday and was left crying, unable to move. Stannah Lifts came out to fix the problem, but it happened again on Thursday. Despite paying a fee for the warranty, she expressed her frustration with the ongoing issues at her home. She has faced difficulties due to her disabilities, including lymph cancer and heart problems. After waiting for hours for an engineer to arrive, she is now calling for a cheaper warranty for the lift.
Stannah Lifts responded to the situation by saying they treated Mrs. Crowther as a priority when she called for emergency help. They provided her with a through-floor lift in 2015 with an extended warranty that expired in 2023. The company emphasized the importance of regular servicing for lifts, highlighting the need for maintenance every six months to ensure safety. Despite not proceeding with a service contract after the warranty expired, Stannah Lifts assured they remained available to discuss options with Ms. Crowther. They stressed their commitment to lift safety and the urgency of attending to distressing situations efficiently.
The continuous issues with the lift have left Ms. Crowther frustrated and fearful, as she navigates her three-storey property with mobility challenges. The lift breakdowns have impacted her daily life and caused distress each time she was left trapped between floors. As a disabled individual, the reliability of the lift is crucial for her independence and mobility around the house. Despite Stannah Lifts’ intervention and responses, Ms. Crowther is advocating for improved solutions and a more cost-effective warranty to address the ongoing problems with the lift.
The incident highlighted the vulnerability of individuals with disabilities who rely on assistive devices for their daily activities. The situation resonated with many who face similar challenges in their homes and emphasized the importance of reliable and safe equipment for people with mobility issues. Ms. Crowther’s experience sheds light on the need for accessible and functional home infrastructure for individuals with disabilities, ensuring their safety and independence. The response from Stannah Lifts also underlines the significance of prompt and effective customer service in addressing emergency situations and restoring confidence in assistive technologies.
The story of Tracey Crowther’s struggles with her stair lift echoes broader concerns about accessibility and support for individuals with disabilities in society. Her call for a more affordable warranty and improved maintenance options reflects the need for proactive solutions to ensure the well-being of disabled individuals in their living environments. The incident serves as a reminder of the challenges faced by many in navigating daily tasks with physical limitations and the importance of reliable equipment and services for their quality of life. It emphasizes the need for ongoing support and attention to create inclusive spaces for all members of the community.
