Residents in the Brixham area of Devon have been heavily affected by an outbreak of cryptosporidium, a sickness parasite that causes symptoms like vomiting. Scammers are now targeting homeowners affected by the waterborne virus, trying to defraud them with fake calls claiming to be from South West Water (SWW) and asking for compensation details. SWW has offered £115 in compensation to affected residents, but warns that they do not need to provide direct debit information over the phone to receive it. There have been reports of scam calls asking for payment details in relation to compensation, prompting SWW to advise residents to be cautious and report any suspicious calls to Action Fraud.
In response to the outbreak, around 16,000 houses in Devon have been affected by the cryptosporidium virus, leading SWW to issue a Boil Water Notice to residents in the Brixham area. Residents have been instructed to boil tap water before consumption to prevent further illness. However, the water company has confirmed that thousands of households can now safely drink their tap water once again. SWW assures residents that the decision to lift the boil water notice was made after rigorous testing and consultation with relevant health authorities. While most households in the affected area can use tap water safely, some properties are advised to continue boiling their water before consumption.
In response to the waterborne outbreak, SWW has been addressing compensation for affected individuals. Those on a Boil Water Notice will receive automatic payment for compensation, either through direct debit or as a credit on their next bill. However, the company has warned against scam calls targeting residents for compensation details. Residents are urged not to give out any bank details over the phone and to report any scam calls to Action Fraud. SWW emphasized that they do not need to contact residents for compensation, and residents do not need to take any action to receive it.
Residents in the Brixham area have faced challenges due to the outbreak of cryptosporidium, with many experiencing symptoms like vomiting and needing to boil water before use. SWW has been working to ensure safe water access for affected households and to provide compensation for the inconvenience caused by the outbreak. The company has also taken steps to raise awareness about potential scams targeting residents in relation to compensation claims. By staying vigilant and following official guidance, residents can protect themselves from falling victim to fraudulent schemes during this challenging time.
The outbreak of cryptosporidium in Devon has highlighted the vulnerability of communities to waterborne illnesses and the importance of water safety measures. SWW’s response to the outbreak, including compensation for affected residents and lifting the Boil Water Notice, demonstrates their commitment to safeguarding public health. By providing clear guidance on compensation procedures and warning against scams, SWW aims to protect residents from potential financial harm. As residents continue to navigate the aftermath of the outbreak, maintaining vigilance and reporting any suspicious activity can help prevent further exploitation of those affected by the waterborne virus.
