The CEO and Founder of L.A. Property Management Group and Crown Commercial Property Management recently discussed the integration of artificial intelligence (AI) tools in their business operations. They emphasized the importance of testing and integration when implementing AI tools, sharing their own experiences with various AI systems. One example included an AI phone system that promised improved efficiency and response times but ultimately failed to deliver when integrated into their existing system, highlighting the importance of compatibility with existing protocols.
In response to the shortcomings of the AI phone system, the company reevaluated their protocols and sought to improve the scheduling of maintenance repairs. By implementing a new AI tool that automates the coordination between vendors and tenants, they were able to streamline the process and free up coordinators to focus on more high-value tasks. The key takeaway from this experience was the importance of finding tools that are compatible with existing systems and have proven success in the industry, in order to avoid unnecessary risks and wastage of resources.
The CEO also emphasized the need for constant testing and evaluation when incorporating new AI tools into business operations. While maintaining a human touch in customer service is essential, AI tools can help free up staff time to focus on higher levels of client care. By continually experimenting with new tools and protocols, businesses can improve their efficiency and ability to adapt to changing market conditions, ultimately leading to greater success.
The discussion also touched on the challenges of finding concrete examples of AI tools that can be successfully implemented in real estate and property management. While many articles tout the benefits of AI, few provide specific tools that can actually be used. The CEO urged other managers to share their experiences with implementing AI tools in order to help others identify and test new tools effectively, maximizing success rates and minimizing wasted time and resources on ineffective technologies.
Overall, the key message from the discussion was the importance of strategic integration and testing when incorporating AI tools into business operations. By seeking out tools that are compatible with existing systems, focusing on task automation rather than communication, and continually testing and evaluating new technologies, businesses can improve their efficiency and competitive edge in the property management industry.
