The President of the Supervisory Commission spoke at the conference “The Challenges of Public Service” held at the Zuccari Hall in the Senate. She discussed the importance of public services in society and the need for effective governance and oversight. She emphasized the role of transparency, accountability, and ethics in ensuring the delivery of quality public services to citizens. The President also highlighted the challenges faced by public institutions and the importance of collaboration between stakeholders to address these challenges.
During her speech, the President emphasized the importance of digital transformation in improving public services and meeting the needs of citizens in the digital age. She stressed the need for public institutions to embrace technology and innovation to enhance service delivery and efficiency. The President also discussed the role of data and analytics in informing decision-making and improving the quality of public services.
The President highlighted the need for continuous monitoring and evaluation of public services to ensure they are meeting the needs of citizens and delivering on their objectives. She stressed the importance of setting clear performance indicators and benchmarks to assess the effectiveness and efficiency of public services. The President also emphasized the need for regular audits and reviews to identify areas for improvement and ensure accountability and transparency.
In her speech, the President called for greater collaboration between public institutions, civil society, and the private sector to address the complex challenges facing public services. She emphasized the importance of partnerships and cooperation in finding innovative solutions to improve service delivery and meet the evolving needs of citizens. The President also highlighted the role of citizen engagement and participation in shaping public services and holding institutions accountable.
The President also discussed the importance of investing in the skills and capacity of public sector employees to ensure they have the knowledge and expertise to deliver quality services. She emphasized the need for training and development programs to equip employees with the necessary skills to adapt to changing technologies and meet the needs of citizens. The President also called for greater recognition of the role of frontline workers in delivering public services and the need to support and empower them in their roles.
In conclusion, the President reaffirmed the importance of public services in society and the need for effective governance and oversight to ensure their delivery. She highlighted the challenges facing public institutions and the importance of collaboration and innovation in addressing these challenges. The President called for a holistic approach to improving public services, including embracing digital transformation, setting clear performance indicators, and investing in the skills and capacity of public sector employees. She emphasized the role of partnerships and citizen engagement in shaping public services and ensuring accountability and transparency.
