Booking.com has recently updated its AI trip planner on its mobile app with the ability to search for properties based on parameters and ask questions about specific properties. Users can ask questions such as “Hotels in Amsterdam with a great gym, a rooftop bar, and canal views from the room” and “Does the hotel’s pet policy accept large dogs?”. The AI scans Booking.com’s inventory and property listings, traveler reviews, and photos to provide relevant answers. The company also plans to introduce AI-generated review summaries and have AI play a role in managing trips by helping travelers navigate solutions to flight disruptions.
The AI trip planner is currently available in select countries and will be expanded to more regions in the coming months. Despite being slower than its competitors in releasing updates, Booking.com’s AI tool still has some kinks to work out. The tool, like others in the industry, can be clunky and may still require users to search for bookings the traditional way. Testing of the tool revealed that it works well on certain prompts, such as finding hotels in Amsterdam with specific requirements. However, the AI struggled when asked to provide information about multiple properties or when additional parameters were added to the search criteria.
Booking.com has been behind competitors like Expedia and HomeToGo in terms of updating its AI trip planner. While property review summaries have been available for some time on other platforms, Booking.com is just now implementing this feature. Even with the updates, the AI tool is still seen as clunky and not as efficient as it could be. Despite its delays, Booking.com’s AI tool still has the potential to improve travel planning for users by providing more personalized and detailed information about properties.
The AI trip planner on Booking.com’s mobile app allows users to search for properties based on specific parameters and ask questions about properties. The AI scans Booking.com’s inventory and property listings, traveler reviews, and photos to provide relevant answers. The company also plans to introduce AI-generated review summaries and have AI assist travelers in managing their trips. While the tool is currently available in select regions, it will be expanded to more countries in the future.
Booking.com’s AI trip planner is slightly behind its competitors in terms of updates, but it still has the same kinks to work out as other AI tools in the industry. Testing of the tool revealed that it works well on certain prompts but struggles with more complex questions or additional search criteria. Despite its delays, Booking.com’s AI tool has the potential to improve travel planning for users by providing more detailed and personalized information about properties. The company is working on expanding the tool to more regions and languages in the coming months, as well as introducing a desktop version in the future.
