American Airlines is introducing a new system to prevent passengers from boarding early. The system audibly flags if someone tries to board before their designated group is called. The technology is being tested at Albuquerque International Sunport Airport and Tucson International Airport with plans to expand to other locations. The airline hopes this will improve the boarding process by ensuring passengers receive the benefits of priority boarding with ease. Passengers attempting to board early will hear a sound when scanning their boarding pass, and gate agents will be notified to instruct them to step aside.
Initial feedback on the new boarding system has been positive. Travelers have witnessed people being asked to step aside after hearing an “error beep” when trying to board early. Many travelers support this new technology, as it helps maintain boarding order and prevents congestion at the gate. The system aims to address the tendency of passengers to jump ahead in the boarding process out of conformity or competitiveness, which airline employees often refer to as “gate lice.” The new technology has been commended for its simplicity and effectiveness in improving the boarding experience without causing delays.
American Airlines typically follows a priority boarding system based on passenger status and the purchase of specific seats. Passengers with status or who paid for priority boarding are grouped first, while basic economy passengers board last. The new system ensures that passengers are boarding in their assigned groups to prevent confusion and inefficiency. Although travelers may still be able to board with a different group number in certain situations, gate agents have the ability to assess the circumstances and allow exceptions if needed.
Some concerns have been raised about gate agents having discretion on whether to make exceptions for passengers trying to board early. However, overall feedback indicates that passengers appreciate the new system and recognize the importance of following the assigned boarding order. The technology is seen as a positive development in streamlining the boarding process and ensuring a fair and organized experience for all passengers. While airlines may use such systems to incentivize frequent flier status or credit card sign-ups, passengers and experts alike view the new boarding procedure favorably.
One commentator noted that the new system could help educate passengers to stop boarding early, as rejecting early boarders will deter future attempts and encourage compliance with the assigned boarding groups. The system is likely to be beneficial in helping passengers learn and adhere to the boarding process, ultimately creating a smoother and more efficient experience for everyone. Overall, the introduction of this new technology by American Airlines has been well-received and is seen as a positive step towards improving the boarding process. The technology is simple yet effective in enhancing visibility and ensuring passengers board according to their designated groups.
