A viral TikTok video shared by influencer Brittany Paige has shed light on her bizarre experience trying to return a dress at Saks Fifth Avenue. In this three-part story, Paige claimed that Saks was involved in robbing and scamming customers. She revealed that she had ordered a $700 Ramy Brook dress as an option for her sister’s wedding, but ultimately decided to return it. However, the dress was sent back to her with claims of deodorant stains and odor, and Saks rejected the return despite Paige insisting that there was nothing wrong with the dress.
Paige detailed her frustrating interactions with Saks customer service, noting that she submitted photos of the dress in new condition to support her case. Despite this, Saks continued to reject the return, attributing it to deodorant stains and body odor. Paige’s previous experience with returning items to Saks also took longer than expected, with some issues involving receiving different items than what was initially ordered. The comments section of her video revealed that other users had similar experiences with the luxury retailer.
Saks Fifth Avenue issued a statement in response to the increased instances of online fraud, stating that they have implemented more rigorous steps in their return process to combat these issues. The spokesperson acknowledged that there have been delays in processing returns as a result of these additional quality checks and authentication processes. Paige later received a call from a Saks Executive team member, who assured her that her case would be personally handled and that a refund would be processed promptly.
The response from Saks and the follow-up communication with Paige suggested that her viral video may have played a role in expediting the resolution of her issue. While Paige expressed frustration at the need to make a video in order to get the refund she was entitled to, she also acknowledged that the power of social media could facilitate positive change. She emphasized that customers should not have to resort to public videos and complaints to ensure that they receive fair treatment from retailers like Saks Fifth Avenue.
