Kerri Hayman has been promoted to chief executive of Domino’s Pizza in Australia and New Zealand, replacing her brother Don Meij in the role. Meij will now focus on international markets as the group chief executive. Hayman began her career with Domino’s 36 years ago as a pizza maker and has worked her way up through various positions in the company, including franchisee, area manager, and state manager. She became chief operating officer last year and has overseen improvements in customer satisfaction and product quality during her time in this role.
Hayman’s experience working in various roles within the company has helped her build credibility with team members, store managers, and franchise partners. She expressed excitement about the future of the business, highlighting upcoming product launches and a continued focus on quality and value. Domino’s chairman Jack Cowin expressed confidence in Hayman’s ability to lead the company into the future, noting that she is the best person for the job. Hayman’s leadership comes at a critical time for Domino’s, as the company has faced challenges with underperformance and profit declines in recent years.
Under Meij’s leadership, Domino’s has experienced four profit downgrades in three years and has struggled with expansion plans in France and Japan. In Australia, the company faced customer backlash after adding hefty delivery charges during the COVID pandemic. Hayman’s appointment as chief executive is seen as a strategic move to help address these challenges and drive growth for the business. Meij’s transition to focus on international markets will allow for a renewed focus on strengthening the company’s performance and expanding its presence in key markets.
Domino’s is known for its innovative approach to pizza delivery and its commitment to product quality. With Hayman at the helm, the company aims to continue delivering value to customers while exploring new growth opportunities. Her experience as a team member, franchisee, and operations director in the UK and US positions her well to lead the company through its current challenges and drive success in the future. The company’s focus on launching new products and maintaining quality standards reflects its commitment to meeting the evolving needs of customers and staying competitive in the fast-food industry.
Hayman’s appointment as chief executive represents a new chapter for Domino’s Pizza in Australia and New Zealand. Her leadership will be crucial in steering the company through a period of transformation and growth, as it faces challenges in both domestic and international markets. With a focus on customer satisfaction, product quality, and value, Domino’s aims to regain its competitive edge and drive profitability in the coming years. Hayman’s experience and vision for the company position her as a strong leader to guide Domino’s through its current challenges and capitalize on new opportunities for expansion and success.
