London Drugs in Western Canada recently began the reopening of stores following a six-day closure due to a cybersecurity incident. The closures were a precautionary measure after the incident occurred last Sunday. The store management asked for patience as they work with each location to ensure they are fully operational to meet customer needs. Despite not all systems being fully back online, the chain decided to reopen as they understand the importance of meeting healthcare and everyday needs of their customers. Pharmacists are available at all store locations to support urgent care needs during the reopening process.
Clint Mahlman, the president, and chief operating officer of London Drugs expressed gratitude for the patience and support of customers and suppliers during this challenging time. The chain is gradually reopening stores in a secure, safe, and orderly manner to care for their customers’ needs. Only systems that have been thoroughly tested for safety and verified by third-party cybersecurity experts are being used at this time. There is currently no evidence that any customer databases, including those of pharmacy patients and LDExtras members, were compromised during the incident. Customers can also access Canada Post locations within the stores that are now open for business.
The cybersecurity incident affected more than 80 London Drugs locations across British Columbia, Alberta, Saskatchewan, and Manitoba. Despite facing this challenge, the chain is working tirelessly with third-party cybersecurity experts to bring their systems back online in a safe and secure manner. They continue to prioritize the well-being of their customers by gradually reopening stores and ensuring that urgent care needs can be met with the help of available pharmacists. London Drugs is dedicated to providing a seamless shopping experience while maintaining the highest standards of safety and security for their customers.
As the investigation into the cybersecurity incident continues, London Drugs remains focused on ensuring that all services and systems at their stores return to full operation without compromising customer data. The priority has been on conducting thorough safety testing and verification of systems with the help of cybersecurity experts to prevent any future vulnerabilities. The chain is committed to transparency and keeping customers informed about the progress of the reopening process. With the support of their loyal customer base and suppliers, London Drugs is confident in their ability to overcome this challenge and emerge stronger while upholding their reputation for excellence in customer service.
In conclusion, London Drugs’ gradual store reopening signals a positive step forward in overcoming the cybersecurity incident that forced the closure of multiple locations. The chain’s dedication to prioritizing customer needs, ensuring safety, and maintaining operational integrity in the face of adversity is commendable. By working closely with cybersecurity experts and conducting thorough safety testing, London Drugs is taking proactive measures to prevent future incidents and protect customer data. As they continue to navigate the reopening process, their commitment to transparency, customer care, and operational excellence remains unwavering. Customers can trust that London Drugs is actively working to restore full services while upholding the highest standards of safety and security for a seamless shopping experience.
