In a world where communication is key, conveying confidence and competence is essential in all professional settings. While it is easy to fall into communication habits that may seem polite or friendly, they can actually come across as weak or unassertive. One common mistake is using softened commands and requests, where phrases like “could you please” or “would you consider” can undermine your authority. Instead, it is important to state requests and commands directly, while still being courteous.
Another common pitfall is using tentative language, such as “as soon as possible” or “within the next few days,” which can lead to confusion and delays. It is important to be clear about deadlines and expectations to avoid the need for follow-up emails. Similarly, wiggle words like “likely” or “probably” can make your message sound tentative and lacking in impact. Removing these adjectives and adverbs and sticking with nouns and verbs can help strengthen your communication.
Another aspect to consider is the use of awesome adjectives, like “amazing” or “awesome,” which can come across as lazy or insincere. It is important to use appropriate descriptors that accurately reflect the situation. Additionally, body language plays a crucial role in communication, as nodding or tilting your head can send unintended messages. Keeping your head still and chin level while listening can help avoid misunderstandings.
When it comes to email and conversation lead-ins and closings, it is important to be direct and assertive. Avoid using phrases like “I just wanted to ask you if” or “I was wondering if” as they can come across as hesitant. Instead, get straight to the point with a strong opening or closing line that sets the tone for the communication. Lastly, clichéd phrases like “I hope you are well” or “We appreciate your business” can sound insincere if they are not tailored to the message and recipient.
By being mindful of these communication mistakes and making conscious efforts to convey confidence and competence, professionals can enhance their personal presence and influence. Dianna Booher, a bestselling author and communication expert, emphasizes the importance of choosing words carefully to create a strong image and impact. By focusing on clear and direct communication, individuals can improve their relationships and organizational success.
