Walt Disney World has updated its protocols to crack down on guests who lie about having a disability in order to skip long lines. Those caught cheating the Disability Access Service (DAS) program will face lifetime bans from both the California and Florida resorts. The new rule was added to Disneyland’s frequently asked questions, stating that if any statements made during the registration for DAS are found to be untrue, the guest will be permanently barred from both resorts and will forfeit any purchased passes or tickets.
The strict policy change is part of Disney’s overhaul of the DAS system, which was designed to assist guests with disabilities who have difficulty tolerating long wait times in lines. The new system allows guests with DAS passes to virtually save a spot in the queue and wait elsewhere in the park. Only guests with developmental disabilities like autism are intended to qualify for DAS, and the program is meant to accommodate a small percentage of guests, not those who have been abusing the system over the years. DAS usage in the parks has tripled over the past five years, prompting the need for stricter enforcement.
To crack down on misuse, all DAS guests will now have to enroll in the program via a virtual video meeting with Inspire Health Alliance experts before their trip. Documentation of a disability is not required, but health professionals will evaluate whether the guest truly needs the DAS pass. Existing DAS pass holders will also need to re-apply to weed out cheaters. These new rules will go into effect on June 18 at Disneyland and May 20 at Walt Disney World.
The changes to the DAS system are aimed at preventing guests from taking advantage of the program and abusing the privilege of cutting lines. Disney officials have noticed a growing number of guests misusing the system, leading to the need for stricter protocols and enforcement. By requiring guests to have video meetings with health professionals and re-applying for DAS passes, Disney hopes to ensure that the program is reserved for those who truly need it.
Overall, the strict policy changes implemented by Walt Disney World are part of an effort to crack down on guests who have been abusing the DAS program. By implementing lifetime bans for those caught lying about their disabilities, requiring virtual video meetings with health professionals, and re-applications for existing DAS pass holders, Disney is working to ensure that the program is reserved for those with legitimate disabilities. The new rules will go into effect at Disneyland on June 18 and at Walt Disney World on May 20, with the goal of maintaining fairness and integrity in the park experience for all guests.
