A TikTok user, Aylin Avci, recently posted a video alleging that she was charged a bag fee when she ordered French fries and a drink from Chick-fil-A. In the two-minute clip, Avci expressed her frustration over the unexpected charge, threatening Chick-fil-A and telling them to “count your days.” She shared an image of her receipt showing the cost of her order, including the 10-cent bag fee. Avci advised viewers to check their receipts for similar charges and shared her confusion over being charged for bags at a fast food restaurant.
Following Avci’s video, another Pennsylvania woman mentioned experiencing a similar brown bag charge at various locations both in Pennsylvania and New Jersey. Avci explained that she was not asked if she wanted a bag and was instead charged without permission. According to Upper Merion Township in Pennsylvania, establishments have been allowed to charge for paper and reusable bags since January 1, 2024, with the fee required to be listed separately on receipts. While signage was initially required to alert customers of the bag fee, it became optional after July 1, 2024.
Despite her lack of awareness of the bag fee policy, Avci continued to express her frustrations with Chick-fil-A, questioning what other changes the restaurant might introduce. She called out the brand over alleged changes to their reward system, claiming that it now takes a long time to earn a free drink through their app. Avci, who identified as a loyal Chick-fil-A customer, expressed disappointment and annoyance over perceived changes in the restaurant’s offerings and policies, including a potential price increase and a decrease in quality.
In response to Avci’s video, several former Chick-fil-A customers shared their own grievances with the establishment. Many echoed Avci’s sentiments, expressing frustration over the rising cost of meals at Chick-fil-A and a perceived decline in quality. Some individuals mentioned that they had opted for alternative options, such as purchasing nuggets and waffle fries from Costco instead. Others criticized the high cost of feeding a family at Chick-fil-A, highlighting that the prices were more akin to restaurant dining than fast food. These comments indicated a shift in public perception towards Chick-fil-A and dissatisfaction with recent changes in menu offerings and pricing.
Overall, Aylin Avci’s video calling out Chick-fil-A for charging a bag fee during her order sparked a larger conversation among social media users regarding the restaurant’s policies and pricing. While some defended the bag fee as a necessary measure to reduce waste, others criticized Chick-fil-A for introducing additional charges and potentially changing its reward system. The video highlighted a broader trend of dissatisfaction among customers towards fast food establishments, particularly regarding rising costs and changes in menu offerings. It remains to be seen how Chick-fil-A will respond to these criticisms and whether they will address the concerns raised by their customers.
