Sunnova is a leading energy-as-a-service provider with a focus on providing a customer-centered approach to solar panel installation. They offer a 25-year service guarantee, various financing options, and a simple process for rectifying any problems with the solar panels. Sunnova aims to simplify the process of going solar and make renewable energy more accessible to consumers. It partners with the US Department of Energy to offer solar loans through Project Hestia, aimed at increasing access to solar for households with lower credit scores.
Sunnova works with a network of vetted installers to offer solar packages across the US. They offer a range of equipment options including panels, inverters, batteries, and EV chargers from approved manufacturers. The company promises to service and take care of their systems for 25 years, and they offer system monitoring through a web portal and app. Sunnova also offers virtual power plant networks in several states, allowing customers to earn financial incentives or credits on power bills.
One aspect of concern with Sunnova is the lack of transparency on pricing information and the range of equipment offered. The company does not engage in price matching and customers are required to go through a network of installers to access their services. The Better Business Bureau has flagged a pattern of complaints against Sunnova, with issues related to deceptive sales practices, poor customer service, and delays in resolving service and repair issues. However, the company claims to have addressed the majority of complaints and invested in a national operations control center for real-time monitoring.
In terms of financing options, Sunnova offers power purchase agreements and various ways to purchase, lease, or finance solar systems. The company can often get customers up and running with a new solar system with no upfront cost. Sunnova operates in all US states and territories through local dealers who handle the installation process from approval to account activation. It is important for customers to conduct thorough research and obtain multiple quotes before committing to a 25-year solar service agreement.
Despite the concerns raised by the Better Business Bureau, Sunnova appears to have a substantial customer base and has received funding from the DOE for initiatives aimed at increasing access to solar for communities with lower credit scores. However, potential customers are advised to inquire about the company’s efforts in addressing past complaints, educate themselves about scams in the solar industry, and clarify any issues related to pricing and equipment before making a long-term commitment. Sunnova’s focus on customer service and long-term service guarantee may appeal to consumers seeking a worry-free solar energy solution.
